My Item hasn't arrived, what happens next?
All items come with tracking. If the item is past its estimated delivery date please let me know by writing to email@example.com and I will contact the postal service in charge to open an investigation and let you know of any updates.
If you chose expedited/insured shipping I will gladly resend or refund the item for you at no additional cost.
Please refer to shipping time estimates to know how long your order should take to arrive.
My item arrived and it's damaged! What now?
Please send photographs of the package with the label, the internal packaging and the damaged item to firstname.lastname@example.org, so that I can open a claim with the shipping company in charge. If you chose expedited/insured shipping, I will refund or resend the item to you.
My Print on Demand item is damaged/late! Help!
Please send photographs of the package with the label, the internal packaging and the damaged item to email@example.com, so that I can open a claim. Print on Demand items have a strict 4-week policy for submission of complaints from the estimated arrival date. If you don't submit your issue within 4 weeks then I will be unable to refund or resend the item
Can I cancel or edit my order?
Shipping day is normally every Thursday. If your item still hasn’t been shipped then you can cancel or edit your order. Once shipped, unfortunately, changes are not possible.
Do you wash handprinted items the same as commercially made items?
For more longevity (and also better for the environment) it is always recommended to wash cold and inside out.
How long does it take to print an item?
Custom orders take around 2 weeks from confirmation of artwork and payment. Most times it is less, but it always depends on the tshirt suppliers. Shipping times vary.
Is your packaging recyclable?
Items are packaged in recyclable cardboard or paper envelopes. Fragile items are wrapped in bubble wrap and sometimes foam peanuts which I myself recycle from other companies. When possible I also reuse envelopes and boxes for orders.
Paper, card and bubble wrap are also fully recyclable. Please check with your own local waste disposal authorities on how to split your trash or reuse them for your own packaging, crafts or storage needs!
What are the measurements of your clothing items? How do I know what size i am?
Sizes vary per brand. Please refer to the size charts available on each item to find the best size for you. The measurements are taken with the garment laying flat on the floor (or any other surface).